I know its a bit tangental, but the tiny flakes of pebbledashing which came off the exterior of my house as he refixed the telephone cables a few minutes ago made me think that I could possibly squeeze in a small accolade here about Jim. Jim is a BT engineer who came this morning to fix a problem with our external line. A charming man, nothing could get him to stop from his pole and ladder climbing. He wouldn't even have a cup of tea. He was here and the whole job done within four hours 15 minutes of our first reporting the fault.
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- 2008-08-28 @ 16:00:05
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- 2008-08-29 @ 19:36:16
should write in and praise him...i am at fault in this area...quick to criticise slow to praise.
SeasideMan
Pro

That's amazing. The last time I had trouble with BT, it took over 3 days to get fixed, during which time I spent 4 hours on the phone with them.
Tom.