I know its a bit tangental, but the tiny flakes of pebbledashing which came off the exterior of my house as he refixed the telephone cables a few minutes ago made me think that I could possibly squeeze in a small accolade here about Jim. Jim is a BT engineer who came this morning to fix a problem with our external line. A charming man, nothing could get him to stop from his pole and ladder climbing. He wouldn't even have a cup of tea. He was here and the whole job done within four hours 15 minutes of our first reporting the fault.